Master Movers - The Premier Franklin Moving Company
Trust Master Movers for all your moving needs in Franklin, TN. Our team of expert movers will make your move seamless and stress-free.
Google Rating
4.6
Based on 299 reviews
Master Movers
4.6
Stefanie Ball
18:13 18 Mar 23
Great service, fast, friendly, efficient, I highly recommend and will use again!
Jason Arnold
15:33 16 Mar 23
Where to even begin....my parents needed to go to an assisted living facility on very short notice, as in within less than 2 days. Not only did they work us in and accomplish that timeline, but the crew was amazing. They were very kind and took great care with my parents' things. My dad has Parkinson's and they helped him put his shoe back on after it slipped off and he almost tripped. They literally held him up and put his shoe back on. Details matter. These folks had it covered. Thank! You!
Maureen M
21:43 14 Mar 23
The team did a great job! 😊
Dave Alvis
16:15 14 Mar 23
My wife and I moved to a town near by and we hired Master Movers to transport our stuff from our old house to our new house. The day of the move they sent a three man crew to do the move. The leader of the crew was Mike and you could tell this man knew his business! We had a sleep number bed that needed to be taken down and then put back together. Mike did this effortlessly! Before I looked to hire a mover, I looked to see what it would cost to hire someone from the store and it was 199 to tear down 199 to put back together! Mike and his crew were very respectful of my material and very careful when carrying out of our old house and bringing it in the new! I would highly recommend Master Movers and ask for Mike👍🏼
Kimberly Woods
19:15 05 Mar 23
Kathy Greene
19:56 01 Mar 23
Highly recommend this company. Arrived on time, shrink wrapped everything, extremely professional and careful with all the furniture. Very friendly too. No complaints at all!
Joe Sexton
19:26 28 Feb 23
These guys do not let grass grow under their feet. They stayed busy and did not damage anything from moving it out of my storage unit and moving it in the facility. This was the 2nd time I used this company and will use them in the future. They have earned my business.
Joanne Hurt
02:20 22 Feb 23
This company is amazing. From the first call with Jennifer and Brittany they were great. Brian and Justin were so good efficient and so careful with all our stuff. A+++++++++
Mike Springer
23:24 20 Feb 23
Jennifer Frye
16:10 18 Feb 23
Fantastic job moving me and my girls! Thanks guys!!!
Cody Mandel
16:04 18 Feb 23
Movers were great. Communicated well and seemed to care about the quality of their work and care of my items. Would definitely recommend.
Mike Pyle
15:26 13 Feb 23
Mike and the team did an outstanding job with my move. They took great care with all of the furniture and were careful not to damage the walls. Some of the items were quite heavy. They handled it all with out complaint and worked non-stop until the job was through. They were also very friendly and professional. I highly recommend them.
Andrew Rittler
20:01 12 Feb 23
They moved us only 150’ into a new unit and they worked fast and carefully. No slow work from the team - they offered to help in so many ways for the two hours they were with us. Very pleasant and respectful team: Mohammed and Anthony. We’ve already recommended them to others in our building and we’ll use them again, for sure.
Abbie Mahmood
16:12 12 Feb 23
I recently moved to a new apartment and I'm so grateful I chose Master Movers. The team of movers, Jake, Travis, and Ethan, were prompt, friendly, and professional. They made sure all of my belongings were packed and loaded with care and even went above and beyond to make sure my new home was set up just the way I wanted it. The move was so easy and stress-free, and I have Master Movers to thank for that. I would highly recommend this company to anyone looking for a great moving experience.
Eric Jesua
06:18 12 Feb 23
I recently used Master Movers for my home move and I couldn't be happier with the service I received. The team of movers, Ryan, Matt, and Sean, were incredibly friendly and made me feel comfortable from the moment they arrived. They were very efficient in packing my belongings and made sure everything was loaded onto the truck with care. The move went smoothly and I was impressed with their attention to detail and hard-working attitudes. I would highly recommend Master Movers to anyone in need of a reliable and stress-free moving experience.
Jenifer Deson
03:29 12 Feb 23
Excellent service from Master Movers. The team of movers were prompt and professional, making my move stress-free.
Hannah Ellis
18:28 11 Feb 23
Master Movers made my move a breeze! The movers were friendly, efficient, and handled everything with care.
Beatrice Potts
23:17 02 Feb 23
Brian and Justin were wonderful!!! They were patient and helpful.
elliott louise
00:27 01 Feb 23
Patsy Jones
05:31 19 Jan 23
They were fast, very careful with items being moved. Came in, asked what was being moved, then got straight to work! Will be using them again when needed! Thanks Mike, Terry and Marcilino! Great job!
James Collier
00:59 19 Jan 23
Mo and his team did a fantastic job on our move. Everything was handled with care, wrapped and secured, and arrived safely. They used the time wisely and never felt like they were running up billable hours. I'd absolutely use them again!
Christl Karlsson
18:18 18 Jan 23
I had to handle a move remotely and the staff at Master Movers were not just great to work with, but very patient when I had to call and move the date. The gentleman that arrived, Mohammed and Justin, were professional and courteous. The staff that was at the location of the move updated me how wonderful Mohammed and Justin were to work with. Thanks to the whole team.
Timothy Holcomb
23:05 13 Jan 23
Adam W.G
22:22 10 Jan 23
These guys did a fantastic job! Booking our move was easy and straightforward. They also accommodated us with the date we were hoping for, even though they didn’t have availability. Brittney was awesome and moved things around so we were able to move on our preferred date. Professional movers, nice people. They made our move easy and stress free. I would absolutely recommend Master Movers!!
Jack Cramer
01:36 09 Jan 23
Had a great experience with Master Movers. Affordable, on time, and easy to work with. Cannot recommend them highly enough.
Katie Shamory
04:31 03 Jan 23
We’ve used Master Movers twice now over the past 3 years. Both times they were friendly, fast, and handled our items with care. Moving is stressful and time consuming and Master Movers makes this process a 100 times better.
Brianne Corlew
19:41 16 Dec 22
I had Brian and Justin on my move today and they did a wonderful job. They were polite and responsible and efficient with their timing. The value for the service was great. I'd recommend Master Movers to friends and would definitely use them again!
Rosie Talbot
18:15 22 Oct 22
Mike and his crew were efficient, protected all of our belongings, and were super nice, too! This was not an easy move, as our new location is down a steep narrow hill, but they maneuvered it like a champ. A friend recommended you to us and we will now do the same.
Alisa Jenkins
14:14 19 Aug 22
I spent several hours researching moving companies and ultimately I decided to go with Master Movers because I noticed while reading all the reviews, that they actually responded to each one in a meaningful way. For this reason I decided to go with them.When I made the reservation I spoke with a gal named Mercedes. She was pleasant and professional. I am only giving three stars because when I made the reservation I specifically requested a third man for the move because I needed to ensure I was not stressed about time and I did not want to push myself physically during the move. I had just traveled 5 days across country by car to arrive in Nashville from California and I was tired and emotional.When the truck arrived there was NO third person. The two men who did show up worked their tails off all day and when I asked them where the third guy was, they said he did not have child care and could not come to work.As a business operator I know full well about the staffing challenges of our time. They were bad before Covid and now post Covid it is even worse. However, that is not my problem. I had read a few reviews where this happened. I was upset but needed to keep moving forward.I called the main office that day and left a message for Mercedes and I never heard back. I had hoped I would at a minimum get a call back from her acknowledging my frustration, yet nothing. I was not looking for a deal. Just the recognition from the management that it happened. Had I gotten a call back and someone put in the effort to hear me out, I would have added another star to the review.At the end of the day, we did complete the move in 6 hours but I had to work very hard to make up the difference. While both of the men who helped me that day were willing to work very hard and had good attitudes, they lacked organization and their loading of the truck was sloppy. I had to ask to them to tie things down as they tented to stack items in an unsecured way. I am always asking people from different industries about their training programs to see how well employers are setting up their people to win. When I asked these men about what type of training they received, they just looked at me and laughed. Enough said.I know there were doing their best. They said these kinds of things happened often and it is really hard to find reliable people. When these employees do not know when and where they need to be until the night before, it makes it very difficult to plan your life when you are on call.Not sure if I would use them again. Had I known there was a high possibility that the third man wasn't going to show, I would have gone with another company for peace of mind.
Brock Wheeler
16:29 15 Aug 22
This is the WORST company to move your items. They showed up 30 minutes late with no reasoning, they did not use proper procedure when handling the property per their company guidelines. They did not use any protection for the floor or property per the guidelines outlined online. This company does not care about you or your furniture. They scratched brand new floors, desks, dressers, and even a tv. The response I got from Jennifer was “you signed a contract”. The unprofessionalism of the movers, management, and company is baffling. Do not waste your hard earned money on this joke of a companyResponse to comment: What claim was discussed? I had to contact an attorney to even get a response from your company. Your company told me I had a contract and was not liable, even when your movers broke your company protocol. Unacceptable answer to save face online.
TitanUp
18:29 01 Aug 22
DaniBarr Lopez
03:29 28 Jul 22
If you are moving in or to the greater Nashville area, look no further! Master Movers was the single best moving experience we’ve ever had. We just had brand new hardwood floors installed and the work ran over schedule - so the floors were only 4 days done when we did the move. Brian, Matt, Luis, Rod and Justin laid down neoprene everywhere where furniture was going. They took off their shoes to get stuff around the house and took extra care with everything. If you need a professional move, this is the best company you’re going to find.
Lewis Cantrell
04:39 27 Jul 22
Hillary VandeLinde
23:31 23 Jul 22
Good availability, friendly office staff, nice movers, nothing was damaged- solid investment. Would recommend!
Katherine Walker De Bock
17:39 06 Jul 22
Edit: even in their explanation below in the comments you can see that even though they first 1) overbooked us 2) were 2 hours late 3) provided fewer men than we were promised they STILL BELIEVE THEY COULD CHARGE A $100 CANCELLATION FEE?? For the record the movers themselves told me BOTH times that WE SHOULD RESCHEDULE because they were caught in traffic, and then there were too few men to move a huge object. Where is the logic??!! They feel they can charge you for their mistake - that's the bottom line with this company. We went with Music City Movers instead, amazing group, on time, coordinated - and even less expensive. Go with Music City Movers instead friends!!So where to begin...first they overbooked us, then they rebooked us. The day they rebooked us they were 2 hours late and we had to call to find out what was going on. Then they didn't contact me to rebook, we had to call and rebook it and the woman who works there named Mercedes was slightly rude and tried to charge us a cancellation fee even though it was their mistake for being WAY too late (it was going to be 6:00pm when they would arrive and we had a move of 4 hours!) She understood after my explanation it was in fact their fault that the date had to be changed and not mine. Then the final day came, I'd been patient and polite and the moving crew calls to say they are on their way from Murphreesboro at 9:00, meaning they were already going to be 45 minutes late and were with 2 men, not the 3 men we booked and needed to move heavy items. So I called Mercedes and she sighed and told me we could not rebook, proceeded to tell me that they were booked out for awhile - which is probably totally untrue. When I said I'd pretty much had it with the disorganized administration she hung up on me. the end. Please go with another moving company.
Linda Baker
17:07 06 Jul 22
I had a hard move in the June summer heat, but the guys did a great job of getting things in. My only con is that they should have suggested more guys to do a move to a 2nd floor.
Wubishet Belay
02:14 24 Jun 22
Master movers are efficient, very professional, and on time. They moved our stuff to Texas and we are impressed by the team. Mike and Bryan are amazing guys who paid attention to every little detail and took care of stuff very well. They delivered it on time without any damage. I definitely recommend them for future moves.
John Knaus
15:58 16 Jun 22
Brian, Victor, & Luis were professional, friendly, & very vigilant with fragile items. We highly recommend Master Movers.
Bridgette Grimm
19:00 04 Jun 22
Not reliable. Master movers cancelled on us 10 minutes before they were supposed to meet us to start moving, and they just texted me to notify me of this inconvenience.
Sylvia Ganier
01:03 27 May 22
Matthew Dyer
16:37 23 Apr 22
Egidio DellaRipa
18:03 18 Apr 22
Can't say enough good things about my experience. The office employees were nothing but helpful in every step leading up to move day. The crew that came out were friendly and worked quickly, despite being paid by the hour. Made the very unfriendly process of moving much easier to handle. Thank you!!!!
Theresa Sheldon
17:23 07 Apr 22
Mike and Brian did an amazing job. Fast and very efficient. I will highly recommend this company to everyone. Thank you for your service.
Marsha Paladino
22:40 21 Mar 22
Robert Gouge
21:25 21 Feb 22
They were very efficient and quick. We had to combine two households and they still had so much room. We moved two flat screens and they took such good care to make sure they were not damaged. I highly recommend using them for all your moving needs.
Kitty Harvill
18:03 21 Feb 22
Rachelle Clark
19:20 05 Feb 22
These guys were amazing! They went above and beyond to help me move. Even up my difficult stairs. I would 10/10 recommend them to anyone and everyone.
Jerry McCaskill
01:34 18 Jan 22
Master Movers did an excellent job with our move. We had some issues with our move date and they were very flexible. They were prompt, courteous, professional and funny but also extremely careful with our things. No damage to any items. Final price was consistent with original quote. Highly recommend. Thanks to Mike, Brandon, Brian L. and, of course, Jennifer.
gregory neal
20:28 29 Dec 21
great job, completed in 2.5 hr.
Jamie McGinness
15:34 29 Dec 21
